Frequently Asked Questions

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  1. I lost my password, can you tell me what it is?

    All passwords are one-way encrypted, so we have no way of retrieving your current password. We can however create and email you a new one to the email address on file. You can then log in and change it to something memorable. Go to the Reset Password page to do so.

  2. I can't login with the Pool ID and password that was emailed to me, what's wrong?

    This information that was sent to you, was to allow you to join an existing Nascar pool. You have to create your own personal account on the website, and then use the pool info to join the pool. You only have to put in this combo one time and it is remembered for the entire season.

  3. I registered on the site (or requested a new password, etc), but did not receive an email?

    The first thing you should do is check your account and make sure your email address is correct. These messages are auto-generated by the website and some ISP's may flag it as junk or spam mail, and will filter it out, so be sure to check your junk mail folder. Others may flat out reject it. If you have the ability to whitelist or add an address to your safe senders list, add admin@nascarpoolsonline.com.

  4. Can I still set up my pool after the season has started?

    Pools can be added at anytime during the season, and we can update it from the first race. You also have the option to run pools of different lengths. When you create your pool you will be able to select the races it will begin and end at.

  5. What stats do you keep track of for scoring?

    We currently keep track of who entered a race, qualifying positions, race finish, leps led and any Nascar mandated penalties for both the team/car and driver.

  6. Where can I find the Pool Id and Password I used for others to join my pool?

    Under the Entries tab, there is a Pool Settings option. There you will find this as well as other information about your Nascar Pool.

  7. I can't login with the Pool ID and password that was emailed to me, what's wrong?

    This information that was sent to you, was to allow you to join an existing Nascar pool. You have to create your own personal account on the website, and then use the pool info to join the pool. You only have to put in this combo one time and it is remembered for the entire season.

  8. My pool is now full, how do I pay Nascar Pools Online?

    Once you have all of your entries in, use the 'Lock/Close Pool' option in the Manager menu. It will prevent any new entries, so make sure you have them all in prior to doing so. The payment link will then show up in the Manager menu.

Most Popular Questions

Here at Nascar Pools Online HQ, we get a good number of questions each season, mainly in the month leading up to, and the month after the first race. Hopefully, posting these answers to the questions we get most often, will free us up to continue improving our service!

We will continue to monitor the questions we receive and add to this list as necessary.